Our Business Operating Hours: 9am - 12pm & 2pm - 6pm (Mon-Fri)

General Information:

• Email: support@mypets.sg (Reply within 2 working days) • Live Chat: 9AM - 6PM (Daily) • Phone/WhatsApp: 9126 4942 (anytime) Please read these Terms and Conditions carefully. By accessing, browsing, or using[www.mypets.sg](http://www.mypets.sg/) (the "Site"), you acknowledge what you have read, understood and agree to be bound by the Terms and Conditions. If you do not agree to be bound by the Terms and Conditions, you should discontinue your use or access to this site. MyPets Singapore is an online pet shop that aims to improve the lives of pet owners &the pet community The Terms MyPets Singapore/MyPets can be used interchangeably.

Definitions

For the purposes of this Terms & Condition Policy: - You refer to the account owner or representatives on behalf of the account owner that is accessing our service - Website refers to MyPets Singapore, accessible from [www.mypets.sg](https://cdpn.io/cp/internal/boomboom/mypets.sg) - Personal Data is any information provided by you upon signing up with MyPets. - Service/Platform refers to our website - Account means a unique account created in order to use our site. - Company (referred to as either the Company, We, Us or Our in this Agreement) refers to MyPets Singapore.

Eligibility

- You must be over eighteen (18) years of age and must not have been suspended or removed by MyPets for any reason. If you are below the stipulated age, you must obtain the consent of your parent or legal guardian to use our website and agree to the terms. Use of our site is void where prohibited by the law.

Contact Information:

Please refer to our FAQs to find out ways to reach out to us.

Compliance

- We reserve the right to revoke your ability to access the products and services offered on the site for any reason at any time, including, but not limited to, as a result of a violation of the Terms or the Privacy Policy, without due notice. - You must not misuse our site in a manner that may cause us liability under the Computer Misuse Act (Cap 50A) and Cybersecurity Act 2018. - You may not otherwise copy, modify or distribute the contents of our website without the express written permission of MyPets. Furthermore, you also may not modify, publish, transmit, participate in the transfer of, sell, create derivative works from, or in any way exploit, any of the content and Intellectual Property found on the Site, in whole or in any part. - You are also not allowed to infringe any copyright materials from our website. - You shall not spread misinformation/slander/use any information on our site that can tarnish our image and brings us liability. Legal actions will be taken accordingly to uphold & protect the image of MyPets. - To use any specific information on our site will require an email write-in to us at [support@mypets.sg]. - All data provided by you are accurate & owned by you, the account owner. - You may not use any aliases or other means to mask your true identity - Any access codes and/or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and/or passwords, and will henceforth be solely liable for any use or unauthorized use of the Site with your access codes and/or passwords.

Refunds & Exchange Policy

MyPets strives to provide quality service for our customers.

Refund Policy

Criteria for refund are as follows: - Items received in damaged conditions - Expired products - Order discrepancies - Wrong products

Exchange Policy

Criteria for exchange are as follows: - Items received in damaged conditions - Expired products - Wrong products

To request an exchange or a refund, please reach out to us:

• Email: support@mypets.sg (Reply within 2 working days) • Live Chat Support: 9AM - 6PM (Daily) • WhatsApp: 8890 5982 • Pls do note that our live chat operates only from Mon - Fri All items that are opting for a refund or exchange, need to be in their original packaging. MyPets has the right to refuse any refunds/exchange should we be deemed as an act of abuse (on purpose) to our service. MyPets is not responsible for damages or losses incurred upon delivering to your doorstep. All refund requests will only be credited after it has been approved, collected by our team. It will be credited back into your payment method within 1-2 weeks (with the help of Stripe). For items that require a refund, our team will liaise with you directly for the arrangement via the channel that was used to contact us. Similarly, for items that require an exchange, our team will liaise with you directly for the arrangement via the channel that was used to contact us.

Payment Methods

We are currently only accepting the following payment methods: - Apple Pay/Google Pay - MasterCard/Visa - AMEX/UnionPay

For Refunds:

All refunded amounts will be credited back to your original payment method. In the event whereby you used our promo code and requested a refund, and its approved, the promo code will be resent to your email accordingly. This promo code can then be used for your subsequent purchase. The validity of the promo code will be extended accordingly if necessary to our discretion.

Expiration:

Festive & Other Promotion vouchers (Promo Code) have an expiration date. The expiration date will be extended accordingly if necessary to our discretion and the new promo code will be sent to your email once your refunds have been approved & vetted by us.

Delivery

We aim to deliver your order(s) within 3 business days.

Contribution

$1 of every purchase made on our website will automatically be allocated for the local pet community.

Delivery Fees

MyPets provides an islandwide delivery at an affordable price of $1.50.

Personal Data Protection

Information regarding Personal Data can be found on our Privacy Policy. For deletion of personal data, please contact us via email or WhatsApp as stated in our privacy policy page.

Regulations

MyPets reserve the right to disclose your Personal Data in the good faith belief that such action is necessary to: - Comply with a legal obligation - Protect and defend the rights or property of the Company - Prevent or investigate possible wrongdoing in connection with the Service - Protect the personal safety of Users of the Service or the public - Protect against legal liability

Customer Feedback/Support

• Email: support@mypets.sg (Reply within 2 working days) • Live Chat: 9AM - 6PM (Daily) • WhatsApp: 8890 5982 • Pls do note that our live chat operates only from Mon - Fri

Changes To This Terms & Condition Policy

We may update our Terms & Conditions Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on Our Service, prior to the change becoming effective, and update the "Last Updated" date at the top of this Terms & Condition Policy. You are advised to review this Terms & Conditions Policy periodically for any changes. Changes to this Terms & Conditions Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Terms & Condition Policy, you can contact us: - By email: support@mypets.sg - Whatsapp: 8890 5982