- Whatsapp/Phone-call: +65 8890 5982 (anytime)

Delivery days

We aim to deliver your order(s) within 3 business days from the date of purchase. In the event, where we expect a delay on our end, we will inform you in advance & arrange accordingly to your convenience.

Do you offer free delivery?

We do not provide free delivery as of now. However, we provide an islandwide delivery at a very affordable price of $1.50!

How do I update my personal particulars?

Click on the user profile and select which particulars (User particulars/Address) that you would want to amend. After completing, click "Save changes" or "Save address".

I have trouble logging in or face technical difficulties

Please reach out to us via this channel: - Live Chat: 9AM to 6PM (Daily) - Email: support@mypets.sg (reply within 2 working days) - Whatsapp: 8890 5982 • Pls do note that our live chat operates only from Mon - Fri

What mode of payment do we accept?

MyPets currently only accept the following payment methods: - Visa/MasterCard/ - AMEX/UnionPay - Apple Pay - Google Pay

Does your site have a minimum order for check-out?

Minimum order of $15 is required for check-out.

Can I cancel my orders?

Yes, you may cancel your order only if it is not out for delivery, we will then proceed with your refunds which will be credited to your bank within 1-2 weeks. To request a cancellation, please contact us via the following channels： - Live Chat: 9AM to 6PM (Daily) - Email: support@mypets.sg (reply within 2 working days) - Whatsapp: 8890 5982 • Pls do note that our live chat operates only from Mon - Fri

How do I request a refund?

Before requesting a refund, please refer to our Refunds & Exchange Policy segment. To request a refund, please contact us with the following details: - Order number - Reason for a refund (include image attachment) - Email address for your account All refunds requests will only be credited after approval, collected & vetted by our team. It will be credited back into your bank within 1-2 weeks. For products requesting for a refund, our team will liaise with you directly for the arrangement once we receive your refund request.

How do I request an exchange?

Please refer to our Refunds & Exchange Policy segment To request a exchange, please contact us with the following details: - Order number - Reason for a exchange (include image attachment) - Items opting for exchange - Email address for your account For products requesting for an exchange, our team will liaise with you directly for the arrangement once we receive your exchange request.

Can I request repackaging?

No, we do not provide repackaging in accordance to Singapore’s regulation.

How much do you give back to the animal community?

For every purchase made via our website, we will be allocating $1 for local pet communities Currently, we are partnering with Project-Luni as part of our community initiative effort. To find out more about Project-Luni & what they do, please visit: https://www.project-luni.com/about/

How can I track my contribution?

Click on the user profile. Under user profile, select Past Order (contribution history).

I cannot use my Promo Code

If you are unable to use the promo code, please contact us: - Live Chat: 9AM - 6PM (Daily) - Email: support@mypets.sg (reply within 2 working days) - Whatsapp: 8890 5982 • Pls do note that our live chat operates only from Mon - Fri

Are you planning to carry more products?

Absolutely, we are constantly looking to expand our current offerings to cater to every pet owner in the near future Stay updated with us by following us on our social media platforms or signing up with our newsletter!

Still, have Questions/Feedback?

We love to hear from our customers. You can send us an email or reach out to our through our various support channels or social media. Be sure to follow us on our social media and email newsletter to watch out for exciting upcoming promotions and more!

Changes to this section

We may update our FAQs from time to time. We will notify you of any changes by posting the new FAQ on this page. We will let you know via email and/or a prominent notice on Our Service, prior to the change becoming effective, and update the "Last Updated" date at the top of this FAQ section. You are advised to review this FAQ section periodically for any changes. Changes to this FAQ section are effective when they are posted on this page.